Peace of mind

Refunds & Returns

Every purchase is protected by the Wear It Authenticity Guarantee. If an item is confirmed to be counterfeit by an approved independent authentication provider, we will arrange a full refund in accordance with our policy.

Authenticity Guarantee

Every piece passes our pre-dispatch checks before it reaches you.

Counterfeit Protection

A confirmed counterfeit is refunded in full — including the authentication fee.

Secure Payments

Card payments are processed by regulated providers. We never store card details.

Concierge Support

One message on WhatsApp reaches a specialist, not a ticket queue.

Refund Eligibility

Eligible for a refund

  • The item is confirmed counterfeit by an approved independent authentication provider.
  • Your claim is raised within 48 hours of delivery.
  • Photographs and the authentication report are provided.

Not eligible

  • Change of mind after purchase.
  • Size or colour preferences when the listing was accurate.
  • Shipping or customs delays outside our control.

The Refund Process

Straightforward, transparent, and handled personally.

  1. 1

    Contact our Concierge

    Message us on WhatsApp within 48 hours of delivery.

  2. 2

    Share the evidence

    Send photographs and the independent authentication report.

  3. 3

    Review

    Our specialists review the claim, usually within two business days.

  4. 4

    Refund approved

    A confirmed counterfeit is approved for a full refund.

  5. 5

    Funds returned

    Refunds reach your original payment method within 7–14 business days.

Questions about a purchase?

Our Concierge is the fastest way to resolve anything — refunds, returns, or reassurance before you buy.

Prefer email? support@wearitt.com

Important notice

Unless stated as an Official Brand Partner, Wear It has no association and/or affiliation with the brands whose items are offered for sale on this platform. All authentication and quality checks are performed independently by Wear It.

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